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Popzo

Returns & Refund Policy

Last updated: 25 October 2026

Damaged or wrong item

If your item arrives damaged, defective or different from what you ordered, message us within 48 hours of delivery with your order number and an unboxing photo/video. We'll replace it or refund you in full.

Change of mind

As most items are small accessories and collectibles, we don't accept returns for change of mind unless the item is unused and in original sealed packaging, requested within 7 days of delivery. Return shipping is paid by the customer.

Cancellations

You can cancel an unpaid order anytime from your order page. Paid orders can be cancelled before they ship by messaging us.

Refund timeline

Approved refunds are issued to your original payment method via Razorpay and usually reflect within 5-7 working days.